I just saved $180 with a phone call!

I did some looking around online to day at internet service. I noticed that AT&T has DSL for significantly less that my current comcast bill. I got on the website chat with comcast customer service and they directed me to call about lowering my bill.

I called comcast billing and told them I can get the same internet a lot cheaper from AT&T but wanted to give them a chance to match. The billing rep told me there were no specials that I qualified for. I threatened to cancel and then was transferred to the "Loyalty Department". These are the people with power. I got $15 per month knocked off my bill for the next 12 months!

This adds up to $180 saved over the next year for no change in service. I have set a calendar reminder to revisit the internet rates then and see if I should switch or continue as I am. Don't be afraid to call and ask for a discount. Threatening to leave in such a cut throat internet market can yield you discounts!